orders & delivery
placing orders
how can i purchase books available in-store?
some books are only available on-site at our physical locations. these will be noted on individual product pages. please note: inventory may fluctuate at our physical locations.
you can find our bookshop-in-residence locations below:
- hjem, 161 hollywood road, central
- project house @1QRW, 1 queen's road west, sheung wan
when will my order ship?
orders are typically packed and fulfilled on wednesdays. if the shop is closed temporarily for any sourcing trips, we will notify you via email or whatsapp. if you have any urgent shipping needs, please let us know as soon as possible.
shipping & delivery
what are my shipping options?
we offer domestic shipping, SF Express (pay-by-receiver), and pick-up options. We typically use secondhand shipping materials to pack our orders.
Pick-up options are limited to book orders at the moment. If you have ordered books, you can pick them up at our next event! We hold monthly popups at common ground, and you can find our calendar of events here.
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when will my order arrive?
orders are typically packed and fulfilled on wednesdays. if the shop is closed temporarily for any sourcing trips, we will notify you via email or whatsapp. if you have any urgent shipping needs, please let us know as soon as possible.
Furniture and large items have limited shipping options. Please get in touch for further information.
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do you ship internationally?
Currently we don't ship internationally, but are happy for you to get in touch for a custom shipping quotation on request.
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how does the pickup option work?
We're a small team at the moment, so pickup options are limited to book orders. We encourage pickups to help keep the environmental impact of our shipping and logistics to a minimum!
If you have ordered books, you can pick them up at our next event. We hold monthly popups at common ground, and you can find our calendar of events here.
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returns and exchanges
do you accept returns or exchanges?
No, we do not accept any returns or exchanges. Please be aware when purchasing pre-loved items, there may be slight signs of wear—we endeavour to provide detailed descriptions of any minor wear or damage that we see, please see individual product listing pages for more detail or get in touch with any questions.
If for any reason, the item you have purchased was grossly misrepresented, please contact us at hello@thisisgentle.com immediately for next steps.
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